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Quick Summary |
| Event | Spam Control: unavailable for some users |
|---|---|
| Type of Event | Service Interruption |
| Start Time | 04/25/05 02:30 pm |
| Details | |
| A problem with the configuration of CITES Spam Control appears to have resulted in the loss of individual user preference information. CSC customers may currently be receiving spam in their email accounts. CITES staff are consulting with the vendor and will work with them to determine how to restore the preference information from database backups. In the meantime it is not advisable for customers to adjust their preferences, as new settings may be overwritten during the restore process. Further updates will be posted when available. 4:36 - Working with the vendor. Working on restoring to condition database was at last night's backup. 5:43 - Taking database down to install version from last night's backup. 6:42 - Database back up as it was early this morning at 12:07am. Working on restoring 436 users that had signed up between 12:07am and 2:30pm. 12:00am - Users that Signed up during the day on Monday have been signed up again. |
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| ARS: CITES Status / STAT001872 | |